BY ACCESSING AND/OR USING THIS WEBSITE, YOU agree to abide by the practices described in this Privacy Statement which may be changed from time to time
INFORMATION WE COLLECT FROM YOU
We collect information from you to extend services like processing of your donations, providing receipts and tax exemption certificates, sending regular updates about the work we do, respond to your queries and apprising you of the new opportunities to help deprived and marginalized communities of India in a better way.
Depending on the type of communication or transaction, the personal information we collect may include, but is not limited to, your name, postal address, date of birth, PIN code, telephone numbers, mobile phone numbers, your organization’s name, email addresses, credit/debit card information, bank information or billing information and any other data as IGSSS may require.
WHERE AND WHEN WE COLLECT PERSONAL INFORMATION
We seek your personal information when you make a donation, request a communication from us, register for an on-ground event, pledge support to our work and campaigns and apply for working or volunteering with Indo-Global Social Service Society. This information may be sought over the phone, through the website, via email or by the means of face-to-face interaction.
Indo-Global Social Service Society has in place the necessary security mechanisms and only designated employees have access to your personal information. All online transactions are done on a secure server. The information you provide on the donation transaction page is encrypted using SSL – Secure Sockets Layer (you will see a green padlock icon in the left hand side of the address bar in your browser). At the same time, the website address in the address bar at the top of the browser screen starts with an “https” instead of an “http”. Donation pages are verified by VeriSign and transactions are processed using a VeriSign merchant account.
INDO-GLOBAL SOCIAL SERVICE SOCIETY MAY SHARE YOUR PERSONAL INFORMATION
Except in the limited circumstances elicited below, Indo-Global Social Service Society will never intentionally share your email addresses, phone numbers or financial information.
Credit/Debit Card Transactions, Electronic Fund Transfers and Payments by Cheque: We avail the services of third parties to provide donation facilities by the means of cheque, credit/debit card payments or electronic fund transfers. While your information may be shared with these third parties, we make stringent efforts to require all third party service-providers to hold personal information in strict confidence. However, since we do not have complete control over these third parties, we cannot guarantee your privacy.
Necessity: If Indo-Global Social Service Society is convinced that there has been some inappropriate activity with or on our website/webpages, communications, charitable services or personal or real property or if we have reasons to believe that any using one of the Indo-Global Social Service Society website, our donors, employees, partners, vendors, etc. have been inflicted with any harm, we will disclose (we may or may not notify you) personal information as we deem appropriate.
Required by Law: If any government or legal bodies require any information from us under the purview of a law or a legal compliance, we may go ahead and disclose the same.
Merger, Acquisition or other Corporate Restructure. We also may transfer your personal information to a third party successor in interest if we are involved in an acquisition, merger or other transfer of control or sale of assets.
Requesting Communication: We have on board certain vendors who execute several donor (existing or potential)-related activities for us like send direct mails, emailers, greeting cards, making phone calls, and others. We may share your information like phone numbers, email address, etc. with these agencies so that they can perform these activities on behalf of Indo-Global Social Service Society.
DONATION REFUND POLICY
In case you want a refund of your donation to Indo-Global Social Service Society, we will honour such request provided that you contact us within 10 days of the donation being made.
If the refund request is made after 10 days, IGSSS shall use its discretion to return the money after receiving a formal request along with tax exemption receipt (if issued). In situations where the refund request is much delayed and the donation amount is already used for the purpose it was donated for in such cases the donation will be NOT refunded.
The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send IGSSS a written request for a refund within 2 days of making the donation to IGSSS’s official address or email email@example.com along with-
- Proof of the deduction of the donation amount.
- In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office addresses.
- If the tax exemption certificate is already issued, then we are sorry but we will not be able to refund the donation. However, in case of a valid refund request due to any error on IGSSS’s part, IGSSS will refund the donation and bear the costs of the same.
- International donations will need minimum 10 days for the refund process.
- While requesting donation refund, mention the reason for refund and include your transaction details- your name, address, phone number, transaction ID, bank details and donation amount.
Cookies are pieces of electronic information which will be sent by Indo-Global Social Service Society when you log onto our web site. These will be placed in your computer’s hard disk and enable us to recognise you as a user when you next visit.
You can configure your browser so that it responds to cookies the way you deem fit. For example, you make want to accept all cookies, reject them all or get notified when a cookie is sent. Please check your browser’s settings to modify cookie behaviour as per your individual behaviour.
CHANGES TO PRIVACY PRACTICES
As and when the need arises, Indo-Global Social Service Society may alter its privacy practices in accordance with the latest technology and trends. We strive to provide you with timely notice of these changes. You may reach out to us if you have any queries about any changes made to our practices.
Please call: 011 – 45705000 or send an email to: firstname.lastname@example.org
Send a letter to:
Indo-Global Social Service Society
28, Institutional Area,
New Delhi – 110003